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Date : Feb 1, 2009

Question

Sir, I am ICICI Bank Big Bazzar Credit Card user from 2002. Last year they SMS me to upgrade my Big Bazaar Credit Card to Future Credit Card.When i Got my Future Card in welcome kit they asked me to destroy my old card. Which i did by cutting in to small pieces. Last year October i was out of country for 10 day's for vacation after coming back in my absence someone has swiped Rs 110000/- on old card which was destroyed by me.I reported this to bank. They are saying that they have done the investigation from there side and asking me to pay for the said amount. Am i liable to pay for the same as all transaction done are in india and i am not at all in this country. What should i do so that the culprit is caught?

Answer


Its difficult to catch the culprit. As its a fraudulent transaction you don't have to pay the amount. Kindly make a complaint on a bank's website. If you do not receive a satisfactory/any response within 2-3 weeks, please approach the Banking Ombudsman. The details are available on bankingombudsman.rbi.org.in

 

 

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