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Date : Mar 5, 2009

Question

Hello Sir, There were disputed transactions on my SBI credit card(which were not done by me at all and all the transaction slips bear signature of some other name KARAN) against which I raised dispute form. Next month one of the transacton was reversed and credited to my account. But after 4 months, they told me that case has gone against me and I need to pay for the rest of transactions with the late payment and interst charges. I am not satisfied with the way they investigated the case which was not transparant at all. Please tell me how can I approach to banking ombudsman. Is there any way I can file the case online and do not need to approach personally?

Answer

Please approach the Banking Ombudsman. The details are available on bankingombudsman.rbi.org.in

 

 

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